Director of Academic Support

The Director of Academic Support is responsible for providing academic, professional and educational support and advising for osteopathic medical students to advance success in acquiring the knowledge, competencies and skills required of a graduate osteopathic physician.   Requirements include the ability to provide direction in study skills and techniques to advance comprehension and retention of material, the ability to express, demonstrate, and explain desired or required concepts and knowledge, time management skills for planning schedules outside of class and determining appropriate education solutions for students with different types of learning.  The position requires skill in evaluation of assessments and student progress toward meeting the requirements for education.  This position will track progress and achievement of students and assist in case management for at-risk students. This position will also engage in faculty development and serve in advisory role for faculty advisors and mentors that support students individually and in groups established by the COM.



  • Provide explanation of services offered to students during orientation each year.
  • Educate student and faculty groups and individuals regarding study skills.
  • Provide regular faculty development on educational and testing skills for students, procedures and techniques for student advising, assessment of at risk student, differentiation in educational development and behavioral challenges.
  • Develop a tutoring program utilizing peer or near-peer tutoring.
  • Provide students individual assistance and guidance in achieving their academic goals and success with the demands of the curriculum.
  • Monitor and advise students’ Board Review process.
  • Serve as an academic and educational resource for the students.
  • Recommend education solutions for students with different learning styles.
  • Track progress and achievement of students and report to either Educational Dean or Student Progress Committee Chair.
  • Provide case management and counseling for at-risk students.
  • Provide support to the faculty departments.
  • Evaluate and triage students who may need emotional or psychological counseling or treatment.
  • Display the highest ethical and professional behavior and standards when working with faculty and students.
  • Responsible for following ARCOM procedures for safe storage and integrity of all student and college academic and personal records.
  • Works with student affairs for the advancement of students as well as remediation when indicated.  Makes referrals to Student Progress committee concerning academic and professional issues of students.
  • Other duties as requested and/or assigned.



Education and Experience

Minimum Qualifications

  • Master’s degree in education or equivalent experience
  • Experience in the educational setting

Preferred Qualifications

  • Terminal Degree (Ph.D. or Ed.D.) in Education or a behavioral science field
  • Experience in teaching, educational counseling, assessment, or as a testing coordinator
  • Knowledge of student learning styles and learning theory

Required knowledge, skills, and abilities

  • Ability to travel and to represent the college.
  • Ability to prepare and present information to small and large groups.
  • Familiarity with enterprise CRMs and Student Information Systems.
  • Ability to handle multiple tasks simultaneously and to work in a high-volume, fast-paced, goal-oriented atmosphere, both independently and as part of a unified team.
  • Excellent interpersonal skills.
  • Experience with Microsoft Office products including Access, Excel, Word, PowerPoint, and Outlook.
  • Demonstrated ability to maintain confidentiality.

If you need assistance in the application process because of a disability, or for any other reason, please contact Barbara Jetton, Director of Human Resources, at 479.308.2291 or